PolicyBazaar Healthtech Venture docprime.com Goes Live Featuring AI for Customer Profiling

docprime.com, the latest healthcare venture by the PolicyBazaar Group, which owns India’s leading insurtech brand, PolicyBazaar.com, and India’s the lending marketplace, Paisabazaar.com, is now live with the full-fledged version of its website.

The website features an industry-first “free family doctor for life” service that offers instant and free consultation over chat and phone from in-house medical consultants for their health issues. Moreover, the website will provide easy access and navigation for people to find a doctor in their nearby area from a large network and book instant consultations and lab tests on special or discounted rates. The key focus is on improving the accessibility of doctors and labs, thereby driving economies of scale.

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Ashish Gupta, CEO of docprime.com said at the launch, “docprime.com will be using Artificial Intelligence for initial profile screenings of customers for more efficient and quick analysis of their health history. The goal is to ensure that doctors have access to all patient information with the least effort, so that they can focus more on diagnosing the ailment and prescribing the treatment. Our chat platform on the website also ensures that we assist customers in understanding if they need to physically visit a doctor clinic and connect them to the most appropriate doctor.

He further added, “Our ‘No Questions Asked, Money Back’ guarantee is an expression to our resolve to provide best-in-class customer service and unmatched user experience.”

The website will allow both doctors and patients to maintain health history, view appointments, and prescriptions, and remain assured of data safety and privacy on the website.  Among the next set of features to be launched, there will be a comprehensive section on health tips and useful information on the website, beneficial for maintaining personal health goals and in improving overall well-being.

The company has tied up with some of the largest diagnostic and pathology chains in India. Currently, appointments can be booked with doctors based in Delhi-NCR but from next month onwards, the facility will be made available across all major cities including Mumbai, Kolkata, Bangalore, Chennai, and Pune.  The company is planning to launch the first-of-its-kind subscription based OPD plan by next month.

docprime.com – provider app is currently available for doctors to help them connect with patients anytime.  Android users can download the app from Google Playstore, while iphone/iPad users can download from here, while desktop/MacBook users can click here to download. The consumer app will be launched soon.

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docprime.com is the latest venture by the PolicyBazaar Group with an aim to connect patients with doctors in real time, bridging the gap between need and fulfilment through technology and offline networking. Besides providing free consultation on chat and phone by an in-house team of health experts, it also facilitates the booking of doctor appointments and lab tests at discounted rates. Options of OPD subscription packages with unlimited consultations and tests are also in the wings. The company is targeting 1 million free medical consultations by March 2019 and up to 5 million by March 2020.

ETechAces is the parent company that holds India’s the insurtech brand, PolicyBazaar.com, the lending marketplace, PaisaBazaar.com, and the newly launched healthtech platform, docprime.com. The company has backing from a host of investors including the likes of Softbank, Temasek, Tiger Global Management, True North, InfoEdge (Naukri.com), Premji Invest, besides investments from other PE funds and family offices.