Punjab National Bank (PNB) became the first bank in India to go live with Clari5’s NCRP Integration Solution, a breakthrough in real-time complaint management for the Indian Cyber Crime Coordination Centre’s (I4C) National Cybercrime Reporting Portal (NCRP).
The Clari5 NCRP Integration Solution is a state-of-the-art platform that empowers banks to process cybercrime complaints seamlessly across all retail banking channels. By offering unmatched speed, precision, and automation, the solution ensures robust fraud containment and a superior customer protection framework.
Rivi Varghese, CEO, Clari5, remarked, “We are honored to partner with Punjab National Bank on this historic achievement. PNB’s visionary leadership and relentless focus on innovation have made it the pioneer in adopting this game-changing solution. This landmark integration not only sets a new benchmark for the Indian banking sector but also strengthens the fight against cybercrime. We extend our sincere gratitude to I4C for their trust and collaboration in driving this secure, real-time complaint-handling framework forward. Together, we are shaping a safer and more resilient financial ecosystem for India.”
Key highlights of the solution:
Seamless Multi-Layered Complaint Processing
- Supports all major channels including Internet Banking, Mobile Banking, ATMs, Debit Cards, Branch Banking, UPI, IMPS, NEFT/RTGS, and AEPS.
- Future-ready to accommodate Credit Cards and CBDC as per evolving I4C specifications.
Advanced Automation for Enhanced Efficiency
- Real-Time Lien & FIFO Logic: Automatically marks liens and applies First-In-First-Out (FIFO) logic for prioritized and efficient complaint resolution.
- Intelligent Debit Freeze: Implements customizable business rules to freeze accounts automatically (e.g., if complaints exceed a threshold like >= 3), swiftly containing fraudulent activity.
- Whitelisting: Avoid processing complaints on important/ office accounts
Powerful Features for Monitoring & Resilience
Dynamic Dashboards: Real-time insights empower informed decision-making.
Automated Reprocessing: Prevents loss of complaint data during system downtimes, ensuring 100% processing reliability.
